Terms of Service

1. Agreement and business eligibility

PoolQuote is a software service operated by Mark At It LLC, a Texas limited liability company. References to ‘PoolQuote,’ ‘we,’ ‘us,’ or ‘our’ in these Terms mean Mark At It LLC, unless the context requires otherwise. Operator and billing questions may be sent to veera@poolquote.app. The service is intended for United States business users.

These Terms govern access to PoolQuote. By creating an account, using the service or requesting a paid service, you agree to them on behalf of yourself and the business you represent. You must be at least 18 and authorized to bind that business. If you do not agree, do not use PoolQuote.

2. The service

PoolQuote provides customer and project records, contractor catalogs, preliminary pricing, property imagery, computer-assisted rendered concepts, branded quotes, share links, engagement events, follow-up tools and optional human assistance. Features and provider availability may change. A demo request is not a guaranteed appointment until PoolQuote confirms it.

3. Accounts and security

You are responsible for accurate account information, authorized team membership, credential security and activity under your account. Notify veera@poolquote.app promptly about suspected unauthorized use. Do not share private media URLs, session credentials or administrative access.

4. Customer data and source rights

You retain your rights in content you provide. You grant PoolQuote and its service providers a limited license to host, process, transform and display that content only to operate, secure and support the requested service. You represent that you have permission and a lawful basis to enter customer details, use property imagery, request derivative concepts and share the resulting proposal.

5. Visual concepts and simulated views

Rendered visuals are sales concepts, not surveys, measurements, engineering, architectural plans, permit documents or guarantees of buildability. Rendering systems may add, omit, distort or relocate property or product details. Ground perspectives reconstructed from aerial or 3D imagery are rendered concepts, not photographs. You must review every visual, price, scope, disclaimer and customer-facing link before sharing or relying on it.

6. Quotes and customer agreements

PoolQuote helps prepare and present preliminary quotes. The contractor—not PoolQuote—is the seller and is solely responsible for pricing, taxes, scope, terms, warranties, financing disclosures, licensing, permits, construction, customer consent and the enforceability of any agreement. A homeowner's click, like, question or “I'm interested” event is an engagement signal unless the contractor separately establishes a binding acceptance process.

7. Plans, billing and credits

Plan price, included credits and renewal terms are shown before every charge. Usage is measured through an auditable credit ledger. Credits are service units: they have no cash value, cannot be transferred and expire or roll over only as the selected plan states. AI credits pay for Build with AI by its model cost, and each request spends at least one whole credit. On the plans on sale, 100 AI credits cover $5 of that cost; your plan shows what one credit covers on its terms. If your workspace moves to terms where a credit covers less, the AI credits it holds are multiplied so they cover what they did. Monthly AI credits never roll over. Unused credits from an image credit pack, or from an AI credit pack sold with an expiry, expire 60 days after purchase; credits from an AI credit pack sold without one never expire.

Subscriptions renew at the end of each billing period — every month on monthly billing, every year on annual billing — and charge your card automatically until you cancel. Annual billing is paid upfront for twelve months; its allowances refresh each month of the term. To avoid the next charge, cancel in Settings → Billing before your renewal date; the billing page shows that date. Cancellation takes effect at the end of the paid period and does not refund it. If you cannot reach that option, email support before your renewal date. Plan, seat and billing-interval changes take effect at the next renewal, with no mid-cycle proration. A free workspace trial alone does not authorize a charge.

Before every purchase you must tick a box accepting these Terms and the Payment policy, including that the purchase is non-refundable. We record the account, the time, the IP address, the browser and the exact text you accepted, and we may use that record to answer a payment dispute.

8. All purchases are final

Every purchase is final and non-refundable: subscriptions (including every renewal), credit packs, human assistance and website orders. We do not refund unused credits or allowances, partial months or years, time you did not use the service, a renewal you forgot to cancel, a cancellation made after a charge, a change in your project or a concept that matches what was requested. The only exceptions are refunds the law requires and the charge errors described below.

We correct verified duplicate or mistaken charges and charges made without your authorization. Failed renders and approved quality reviews restore image credits under the Payment policy; restored credits are not cash.

Payment disputes. Contact us before disputing a charge with your bank; most billing questions are resolved faster that way. If you dispute a charge, automatic renewal is turned off while the dispute is open, and we may suspend workspace access until it is resolved. We will answer the dispute with your acceptance record, these Terms, the Payment policy, your account activity and your billing history. If a dispute is decided in your favor, the disputed purchase is reversed and we may keep the workspace suspended or close it.

9. Human assistance

When you request assistance or refund review, you authorize the assigned staff member or qualified reviewer to access the selected task's project context. Human quote assistance costs $49 per request, paid separately from the subscription. Requested images and aerial captures use the organization’s credits. The customer reviews and sends the finished proposal. Delivery timing is agreed separately.

10. Acceptable use

You may not use PoolQuote to:

• Break law, violate privacy or intellectual-property rights, deceive customers or impersonate another person.
• Create sexual exploitation material, abusive content, unlawful discrimination or targeted harm.
• Probe, bypass or disrupt access controls, rate limits, storage boundaries, share tokens or provider safeguards.
• Upload malware, credentials, unnecessary highly sensitive data or content you lack authority to use.
• Present a concept or simulated view as an actual photograph, engineered plan or guaranteed finished result.

11. PoolQuote intellectual property

PoolQuote owns the service, software, interface, documentation, templates and branding, excluding your content. Subject to these Terms, PoolQuote grants your business a limited, revocable, non-transferable right to use the service during an authorized account term.

12. Third-party services

Maps, imagery, rendering, hosting, storage, payment, email and other third-party services may have separate terms and availability. PoolQuote is not responsible for third-party outages or changes outside its reasonable control, but will not disclaim duties that applicable law does not permit it to disclaim.

13. Suspension and termination

PoolQuote may suspend access to protect customers, providers or the service; respond to nonpayment or a payment dispute; investigate misuse; or comply with law. Suspension turns off automatic renewal and does not refund the current paid period. We may restore access at our discretion. You may stop using the service and request account closure. Provisions that by nature should survive—including payment, IP, confidentiality, disclaimers, liability and disputes—survive termination.

14. Disclaimers

To the maximum extent permitted by law, PoolQuote is provided “as is” and “as available.” PoolQuote disclaims implied warranties of merchantability, fitness for a particular purpose and noninfringement. PoolQuote does not warrant uninterrupted operation, provider availability, perfect rendering accuracy, project feasibility, customer conversion or a specific business result.

15. Limitation of liability

To the maximum extent permitted by law, PoolQuote will not be liable for indirect, incidental, special, consequential, exemplary or lost-profit damages arising from use of the service. Subject to the exceptions below, PoolQuote's aggregate liability arising from the service will not exceed the amount your business paid PoolQuote during the 12 months before the event giving rise to the claim.

These exclusions and the cap apply only where enforceable. They do not exclude liability or remedies that cannot lawfully be limited, including applicable liability for fraud, intentional misconduct, gross negligence, personal injury or statutory consumer and privacy rights. Nothing promises immunity from a claim or substitutes for PoolQuote's own legal obligations.

16. Indemnity

You will defend and indemnify PoolQuote from third-party claims arising from your customer relationship, construction services, pricing, uploaded content, lack of permission, misuse of a concept, violation of these Terms or violation of law, except to the extent caused by PoolQuote's own unlawful conduct.

17. Texas law and courts

Texas law governs these Terms without regard to conflict-of-law rules. Any dispute not resolved informally will be brought in a state or federal court with jurisdiction in Texas. These Terms do not require arbitration or waive rights that cannot lawfully be waived.

18. Changes and contact

PoolQuote may update these Terms prospectively. Material changes will be posted with a new effective date and communicated when required. Contact veera@poolquote.app.