All purchases are final and non-refundable.

1. What this policy covers

This policy covers every payment to PoolQuote: subscriptions, credit packs, human assistance and website orders, plus image-credit restoration. It does not govern a homeowner's payments to a contractor; those belong to the contractor's own agreement.

Every purchase is final and non-refundable, except where the law requires a refund. There are no refunds for unused credits or allowances, partial months, not using the service, forgetting to cancel, cancelling after a charge, a changed project direction or a workspace suspended under the Terms.

Unused credits from an image credit pack, or from an AI credit pack sold with an expiry, expire 60 days after purchase; credits from an AI credit pack sold without one, such as the 100 AI credits for $20, never expire. Subscription cancellation does not reset or shorten this original expiry. Monthly subscription allowances follow their billing-cycle rules. Once an expired paid account returns to the free trial, it receives a one-time allowance of 10 image credits; this allowance does not refresh with repeated cancellations. An approved account can subscribe again without new admin approval.

2. Renewal and cancellation

Subscriptions renew at the end of each billing period — every month on monthly billing, every year on annual billing — and charge your card automatically until you cancel. Annual billing is paid upfront for twelve months, and its allowances refresh each month of the term. Cancel in Settings → Billing before your renewal date to avoid the next charge; the billing page shows that date. Cancellation takes effect at the end of the paid period, and that period is not refunded. If you cannot reach the option, email veera@poolquote.app before your renewal date. Plan, seat and billing-interval changes take effect at the next renewal with no mid-cycle proration.

3. Your agreement at checkout

Before every purchase you must tick a box accepting the Terms and this policy, including that the purchase is non-refundable. We record the account, the time, the IP address, the browser and the exact text you accepted.

4. Automatic credit returns

When a render fails to complete after a credit was charged, PoolQuote records the failure and issues one compensating image-credit entry. The refund is idempotent: retrying the same failure cannot create multiple credits.

5. Quality issues eligible for review

A completed visual may qualify for credit restoration when a material defect makes it unusable for its intended concept-sales purpose, including:

• The selected catalog product, pool shape, spa, finish or material is materially wrong or missing.
• The house, roof, doors, windows, fence, mature trees or other protected property geometry materially changes.
• The product changes materially between views that were supposed to show the same design.
• The installation appears in the wrong location or materially ignores the requested location guidance.
• Major blur, warping, broken geometry, seams, duplicated objects, text or model artifacts make the image presentation-unusable.

6. What is not a render failure

• The homeowner later prefers another color, product, layout, material, lighting or optional feature.
• The contractor requests a new angle, season, time of day or scope after receiving an otherwise usable render.
• A concept accurately reflects the selected inputs but the contractor changes the project direction.
• A limitation clearly disclosed for concept or simulated imagery, without an additional material defect.

Those requests are new variations and may use a new image credit.

7. Request and review process

1. Use the dislike/refund action associated with the completed render and provide a concise note when useful.
2. PoolQuote creates one review request for that render and shows its pending status in the workspace.
3. A qualified reviewer compares the result with the source, selected product and render context.
4. If approved, all image credits charged to that render are restored once. If denied, PoolQuote provides a useful reason.

8. Scope of reviewer access

Requesting a quality refund authorizes a qualified reviewer to view the render and the limited source/reference context necessary to decide the request. It does not grant general access to unrelated customer projects.

9. Charge errors

Restored image credits are not cash. We correct verified duplicate or mistaken charges and charges made without your authorization, and we give any refund the law requires. Email veera@poolquote.app with the transaction reference. Do not send passwords or full card details.

10. Payment disputes

Contact us before disputing a charge with your bank. If you dispute a charge, automatic renewal is turned off while the dispute is open and we may suspend workspace access until it is resolved. We will answer the dispute with your checkout acceptance record, the Terms, this policy, your account activity and your billing history. If a dispute is decided in your favor, the disputed purchase is reversed and we may keep the workspace suspended or close it.